Effective Date: January 1, 2026
Last Updated: February 6, 2026

DRC Helpline - Mental Health Service & Behavioral Treatment (“DRC Helpline,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all individuals who visit our website or receive treatment at our facility located at 110 Mulberry St, Tallulah, LA 71282. This Privacy Policy describes how we collect, use, and safeguard your information.

Information We Collect

We may collect the following types of information when you interact with our website or contact our treatment center:

  • Personal Information: Name, phone number, email address, mailing address, and other contact details you provide when reaching out to our facility.
  • Health Information: Information about substance use history, mental health conditions, medical history, and treatment needs provided during assessments or admissions at our treatment center.
  • Insurance Information: Health insurance provider, policy number, and related information for coverage verification.
  • Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other standard analytics data.
  • Communication Records: Records of phone calls, emails, and other communications with our admissions and clinical team.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries about addiction treatment at our Tallulah facility
  • To verify insurance coverage and process admissions
  • To provide medical treatment and clinical care at our treatment center
  • To communicate with you about appointments, treatment plans, and aftercare
  • To improve our website, services, and patient experience
  • To comply with legal and regulatory requirements

HIPAA Compliance & Protected Health Information

DRC Helpline complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy regulations.

All Protected Health Information (PHI) collected during the treatment process at our facility is handled in accordance with HIPAA privacy and security rules. This includes:

  • Your medical records and treatment information are kept strictly confidential
  • PHI is only disclosed with your written authorization, except as required or permitted by law
  • Our staff receives regular HIPAA training to ensure compliance
  • Electronic health records are protected with industry-standard encryption and security measures
  • 42 CFR Part 2 protections apply to substance use disorder treatment records, providing additional confidentiality safeguards

Your Rights Regarding Health Information

As a patient at DRC Helpline, you have the following rights under HIPAA:

  • Right to Access: You may request copies of your medical records and health information
  • Right to Amend: You may request corrections to your health information if you believe it is inaccurate
  • Right to Restrict: You may request restrictions on how your health information is used or disclosed
  • Right to Confidential Communications: You may request that we communicate with you through specific channels
  • Right to an Accounting: You may request a list of disclosures we have made of your health information
  • Right to a Copy of this Notice: You may request a paper copy of this privacy policy at any time

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Treatment Purposes: With healthcare providers involved in your care at our facility
  • Payment Processing: With insurance companies for claims processing and coverage verification
  • Legal Requirements: When required by law, court order, or governmental regulation
  • Emergency Situations: To prevent or lessen a serious and imminent threat to health or safety
  • With Your Consent: When you provide written authorization for disclosure

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. These may include:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Advertising Cookies: May be used to deliver relevant content about our treatment programs

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Data Security

DRC Helpline implements appropriate technical and organizational security measures to protect your personal and health information, including:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure, encrypted storage for electronic health records
  • Access controls limiting information access to authorized personnel only
  • Regular security audits and vulnerability assessments
  • Staff training on data protection and privacy practices

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your rights regarding your health information, or have concerns about data privacy, please contact us:

  • Privacy Officer
    DRC Helpline - Mental Health Service & Behavioral Treatment
  • Address: 110 Mulberry St, Tallulah, LA 71282
  • Phone: (225) 536-8803
  • Email: [email protected]

You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.